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Vendor Feedback Reporting

Naturally outstanding service and better client relationships

Rex vendor feedback reports don’t just keep your clients informed on the progress of the sale.

We make sure they know just how hard you’re working behind the scenes.

Keep your clients in the loop with activity reports

Rex gives you an easy way to provide your vendors with a clear overview of sales progression, and the hard work you’ve put in. Agent activity (including phone calls, emails and SMSes to potential applicants and completed reminders) can be printed or sent to your clients in PDF format.

Control the feedback your vendors receive

Applicant feedback creates a richer database for agents, and is an important part of vendor reports. Sellers want to hear what applicants are saying about their property. Making this feedback easily accessible from the get-go also helps you to have the hard discussions, such as price reductions.

Portal enquiries, viewing feedback, offers as well as agent-vendor conversations can be recorded against a listing. Then, Rex’s feedback reporting workflow gives listing agents control to ensure that feedback goes back to vendors.  This level of reporting gives vendors complete visibility on the hard work that agents are doing to get their property sold.

Attach feedback to related records

Applicant feedback is attached to the related contact record as well as the listing to make follow-up as simple as possible. Quick tools show the related contacts in a list for immediate, easy access to run post-viewing follow-up calls or send follow up email or SMS messages in bulk via mail merge.

Quickly generate feedback reports

The feedback report includes summary statistics and a customisable overview of feedback for vendors.  This provides agents with a powerful relationship management tool that helps keep clients in the know, and increase the chances of referral business.

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What happens next?

One of our sales team will be in touch with more information shortly. In the meantime, check out some of our blog posts.

Speak soon,
The Rex team.

If you’re an existing Rex client in need of some help, please contact our support team directly via support@rexsoftware.com.au or through the “Contact Rex Support Team” button from the help menu inside Rex.

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