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Customer Stories → LJ Hooker Nerang
Large Office • Metro • Admin

A real estate agency saving 88.8 admin hours every month

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LJ Hooker Nerang

Since LJ Hooker Nerang started using Rex in October 2015, they’ve saved around 4,488 hours in Admin time every year - give or take a week for Christmas. Yep, Office Manager Emily Megraw has crunched the numbers and worked out that just by switching CRMs, they’ve enabled their administrative staff to work far more efficiently.

Emily knows what she’s talking about, and she’s got REB’s 2019 Office Administrator of the Year award to prove it. But how exactly have LJ Hooker Nerang completely freed up two whole full-time admin staff?

Saving 88 hours a month with Rex

For many years, LJ Hooker used an in-house system called E2. “It was developed by IT for real estate… there was a lot of clunkiness about it. It didn’t have intuitive user capability,” Emily said. 

So, they started looking at alternatives. 

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“We were looking for systems that gave us more usability for the sales team, a more friendly interface, things that could still track and systemise processes. We are very process driven - so automating emails, letter trails, that’s all very important to us.”
Emily Megraw
Office Manager at LJ Hooker Nerang


They heard about Rex through the grapevine. A number of other LJ Hooker offices were already using the system and loving it.

Now, LJ Hooker Nerang are such devoted converts that they’ve got rid of practically everything else. 

The only platform your agency needs

Multiple subscriptions add up, and can put a serious dent in your agency owner’s back pocket.

LJ Hooker Nerang has significantly reduced the number of tools in their tech toolbox, saving them both money and time-wasting flicking from one platform to another.  

“Last year was a massive cull, and evaluation of everything that we were doing as a business. Looking at every single subscription that we had and looking to see whether we could actually do without it or could we combine that subscription with another subscription,” Emily says. 

“Slowly, slowly, we’ve dropped away certain providers, and now we use Rex a lot more. It’s been a big focus for us to use Rex to its full capacity.”

Overview

LJ Hooker Nerang needed an intuitive system for their salespeople, freeing up their admin staff to add value in other ways. When they found Rex, they quickly learned how to use the functionality to its fullest potential and became one of our most engaged clients.

Founded

-

Size

50+ employees

Winning instructions next year will look a lot different... everyone will need to do more, with less.

This is exactly the situation LJ Hooker Nerang found themselves in – when competition in their patch started to heat up. Download the full case study to see how Rex solved the complicated challenges this agency faced.
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